Frequently Asked Questions

The LifeLine Program is a government assistance program that provides discounted phone and internet services to eligible low-income individuals and families. It aims to ensure that everyone has access to basic communication services.

Eligibility for the LifeLine Program is based on participation in a qualifying government assistance program, such as Medicaid, SNAP, or Supplemental Security Income (SSI). For specific eligibility criteria, please visit the official LifeLine website or contact U2C Mobile.

To apply for the LifeLine Program, you can visit our website www.u2cmobilelifeline.com and complete the online application. You will need to provide documentation to verify your eligibility. Alternatively, you can call our customer service team for assistance with the application process.

When applying, you may need to provide documents such as: Proof of participation in a qualifying assistance program (Medicaid card, SNAP benefits, etc.), a valid government-issued ID, and proof of address.

The LifeLine Program in California offers free or discounted monthly phone and internet services to eligible residents. The discount ensures individuals can access essential communication services.

Yes, you can switch from one LifeLine provider to another at any time.

Yes, certain restrictions apply: LifeLine is only available to individuals who participate in a qualifying government program or are income eligible. Only one LifeLine account is allowed per household.

To avoid any interruptions or disconnection of service, it’s important to actively use your service. This can be accomplished by sending a text message, making a phone call, or browsing the internet at least once every 30 days.

If you no longer meet the eligibility requirements, you will be notified, and the LifeLine discount will be removed from your account. You will then be responsible for the full cost of your phone or internet service.